Healthcare IT is 'Like the Plane that Doesn’t Crash'

Updated: Nov 5, 2018

"Sometimes it’s hard for patients to see these improvements, said Glaser, noting that doctors and nurses are able to make better decisions with electronic health records because they have a full set of data at their fingertips. What the patient doesn’t see is “the decision that would have been made otherwise,” he said.

'[It’s] sort of like the plane that doesn’t crash,' he elaborated. 'Every time you land safely, you took that for granted. But it actually took some engineering to make that occur.” It’s the same with an effective health care IT system. It leads to better decisions, safer care, more efficient care, and less expensive care, but you don’t necessarily see those things in the same way you see a package that arrives from Amazon.'"

This excerpt is from the Harvard T.H. Chan School of Publish Health's article on healthcare IT's troubles, successes, and future from experts, including:

- Dr. Marjorie Bessel, VP of clinical Integration at Banner Health

- Tejal Gandhi, CEO of the National Patient Safety Foundation

- Jon Glaser, CEO of Siemens Health Services (now part of Cerner)

- Ashish Jha, Harvard T.H. Chan School of Public Health's Professor of International Health

- Mary Finlay, Professor at Simmons School of Management

These leaders are teachers in the Leadership Strategies for Information Technology and Health Care at Harvard. Several E&A partners are proud graduates of this program.